Legal

The growing legal industry is working to deliver improved client relations and results while maneuvering multiple, complex local, federal and state laws and regulations. Hoover’s estimates that more than 170,000 law offices are in operation nationally, and growing. They must continue to grow, either by acquisition, or by recruiting laterals or associates, because law firm economics correlates size with profits. This ever-expanding group of paralegals, attorneys, court clerks, judiciaries is looking ways to efficiently handle both the administrative and strategic functions of their day-to-day business.

Smoothstone knows that by integrating collaborative communications tools, the legal industry and its partners can streamline processes and reduce the significant costs associated with operating multi-, inter- and intra-state locations.

Why Smoothstone?

Smoothstone’s cloud-based unified communications system can deliver increases in productivity at law firms at a lower cost than traditional on-site telephony, email and messaging systems. Also, its call routing, mobile integration and voicemail enhancements mean better customer service for the firm, because customers never reach a busy signal.

Smoothstone can:

• Enhance communications capabilities by having all offices on the same network. This allows staff to call or transfer calls to remote offices by simply dialing a four-digit extension, which not only eases communication but creates a more professional appearance with customers.
• Improve customer service and increased productivity. Smoothstone can reduce the number of unanswered calls by routing them to attorneys or others cell phones as well as other associates, so clients can speak to live employees when they call
• Integrate cloud-based unified communications with business applications, such as linking with a customer database to present the person receiving the call with the client’s details and relevant information about the case, facilitating an improved level of service.

Customer Example

Client
A law firm specializing in counseling employers in situations regarding the workplace with over 250 users in 16 locations across the country.

Challenge
The client faced problems that many mid–size enterprises experience–high costs from managing multiple PBXs, carriers and instances of management software. They wanted more visibility and control over their current WAN environment. All this was critical, but their two–man IT staff was not up to the tackling these needs alone.

Solution
Smoothstone delivered a new MPLS network with Cisco equipment down to the IP phones on the desktop. Additionally, they now have access to Smoothstone´s full suite of fully managed, on–demand voice services.

Benefits
Smoothstone´s installation with the client went smoothly. After initial expectations were set in place, we kept them constantly informed and managed the project in a timely and effective manner. Smoothstone´s solution subsidized replacement of their infrastructure while reducing overall costs. Further, their small IT staff now had additional control and visibility into their network, with Smoothstone´s Network Operations Center as a resource 24/7/365.